Privacy Policy
Who we are
Suggested text: Our website address is: http://mbscent.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Privacy Policy
This policy explains what information MB Scent may collect through mbscent.com, why it is used, and the choices available to customers and visitors.
Effective date: 6 August 20261. Information We Collect
Depending on how you use the website, we may collect:
- Name, phone number, billing or delivery address, and other order details.
- Account information, order history, selected products, quantities, and customer messages.
- Information submitted through contact forms, WhatsApp links, or customer-support communications.
- Technical data such as IP address, browser type, device information, cookies, and website activity.
2. How We Use Information
- To process, confirm, dispatch, deliver, and support orders.
- To respond to wholesale inquiries and product-related questions.
- To manage customer accounts, prevent fraud, improve security, and maintain website functionality.
- To analyse website performance and improve products, content, and customer experience.
- To meet legal, accounting, tax, dispute-resolution, or regulatory requirements where applicable.
3. Payments
Payments may be handled by banks, mobile-wallet services, payment gateways, or other third-party payment providers made available at checkout. These providers process information under their own privacy and security terms. MB Scent does not intend to store complete card, bank-account, or mobile-wallet credentials on this website.
4. Cookies & Similar Technologies
Cookies may be used to keep the cart working, remember account or session preferences, support checkout, maintain security, and understand website usage. You can restrict cookies in your browser, but parts of the store—including cart, login, or checkout—may not function correctly.
5. Sharing of Information
We may share only the information reasonably needed with service providers that support our operations, such as hosting providers, website tools, couriers, payment processors, security services, analytics providers, and professional advisers. Information may also be disclosed where required by law or to protect customers, MB Scent, or others from fraud, harm, or misuse.
We do not sell customers' personal information as a standalone commercial product.
6. WhatsApp, Facebook & Third-Party Links
When you contact us through WhatsApp, visit our Facebook page, or open another external link, that service may collect and process information under its own privacy policy. MB Scent does not control third-party platforms.
7. Data Retention
Order, account, communication, and transaction records may be retained for as long as reasonably necessary to provide services, support customers, resolve disputes, prevent fraud, and meet legal or accounting obligations. Information that is no longer required may be deleted, anonymised, or securely archived.
8. Data Security
We use reasonable administrative and technical measures intended to protect information. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers should use strong passwords and avoid sending sensitive payment credentials through ordinary messages.
9. Your Choices & Requests
You may contact us to request correction of inaccurate personal information, ask about information connected to your account or order, or request deletion where applicable. Certain information may need to be retained for legal, security, transaction, or record-keeping reasons.
10. Children's Privacy
This ecommerce website is intended for customers capable of entering a purchase transaction. We do not knowingly seek to collect personal information from children without appropriate involvement of a parent or guardian.
11. Policy Updates
We may update this policy when website features, business practices, or legal requirements change. The latest version will be posted on this page with a revised effective date.
12. Contact MB Scent
For a privacy question or data-related request, contact us and provide enough information to identify the relevant account, order, or message.