Refund & Returns Policy

A clear process for reviewing claims and returns for damaged, incorrect or leaking orders.

Important: Record a continuous video when opening your parcel. An unboxing video and clear photos may be required to verify a claim.

Eligible Claims

If your order arrives damaged, leaking, incomplete or incorrect, send your order number, unboxing video and clear photos on WhatsApp within 48 hours of delivery.

Fragrance Oils

Fragrance oils are sensitive manufacturing materials. Oils that have been opened, used, diluted, mixed or tested in a customer formulation cannot be returned, except in verified cases of an incorrect item supplied by MB Scent or transit damage.

Empty Bottles

Return or exchange requests for unused empty bottles may be reviewed if the bottles remain in their original packaging and are in resalable condition. Used, filled, scratched or customer-damaged bottles are not eligible.

Review & Approval

Each claim is reviewed based on the evidence and product condition. For approved claims, we will offer a replacement, exchange or applicable refund.

Return Shipping

For a verified packing error or incorrect item supplied by MB Scent, we will provide instructions for arranging the return. Applicable shipping charges may be the customer’s responsibility for returns due to preference, incorrect selection or a change of mind.

Refund Processing

Approved refunds are processed through the original payment method or a mutually agreed alternative. Processing times may vary by bank or payment provider.

Contact

WhatsApp: +92 311 2529512