Refund & Returns Policy

Damaged, incorrect ya leakage wale orders ke claims aur return review ka clear process.

Important: Parcel open karte waqt continuous unboxing video banayein. Claim verify karne ke liye video aur clear photos zaroori ho sakti hain.

Eligible Claims

Damage, leakage, missing item ya incorrect product receive hone ki surat mein delivery ke 48 hours ke andar WhatsApp par order number, unboxing video aur clear photos bhejein.

Fragrance Oils

Fragrance oils sensitive manufacturing materials hain. Opened, used, diluted, mixed ya customer formulation mein test kiye gaye oils return nahi kiye ja sakte, jab tak verified issue MB Scent ki taraf se wrong item ya transit damage ka na ho.

Empty Bottles

Unused empty bottles original packaging aur resalable condition mein hon to return/exchange request review ki ja sakti hai. Used, filled, scratched ya customer-damaged bottles eligible nahi honge.

Review & Approval

Har claim evidence aur product condition ke mutabiq review hota hai. Approved case mein replacement, exchange ya applicable refund ka option share kiya jayega.

Return Shipping

MB Scent ki verified packing error ya wrong item ki surat mein return arrangement guide ki jayegi. Customer preference, wrong selection ya change-of-mind case mein applicable shipping charges customer ki responsibility ho sakte hain.

Refund Processing

Approved refund original ya mutually agreed payment method ke through process hota hai. Bank ya payment provider ki processing timeline alag ho sakti hai.

Contact

WhatsApp: +92 311 2529512